News

• GENERAL

  Now Hiring – We are Looking for Employees Just Like You

  Have you considered a career opportunity with the City of San Diego? We are looking for employees just like you! The City of San Diego is hiring for positions from entry level to highly experienced. Find opportunities to advance and grow your career with excellent benefits and the chance to increase your income and earning potential. Live and work in the City that you love! View a full list of openings and apply online: www.sandiego.gov/CityJobs

  

• GENERAL

  With Road Conditions, When it Rains it Pours

  So far this year, due in large part to a barrage of unprecedented winter storms, San Diego has received more precipitation than Seattle. This, in combination with the cold weather, has greatly impacted our road conditions and the City’s ability to patch potholes and perform other road maintenance work. With dry season on the horizon, the City looks forward to deploying our crews that are on storm patrol back to pothole patching work. When using Get It Done to report potholes, please focus on reporting individual potholes instead of requests for entire streets to be resurfaced...even if you’d like the whole street repaired. The City plans street resurfacing by taking a comprehensive look at every single street in San Diego to determine its condition. A full condition assessment is currently underway and scheduled for completion in late Summer/early Fall. The City uses this pavement condition assessment, in conjunction with other factors (like traffic volume, road type, maintenance history, other construction projects, funding, etc...), to determine which streets to prioritize next for a full repair. See completed and planned street resurfacing projects: streets.sandiego.gov Learn more about street resurfacing and pothole repair: www.sandiego.gov/pothole Full article at: https://www.sandiego.gov/get-it-done/road-conditions

  

• GENERAL

  When the Lights Go Down in the City

  When a light goes out in your home, you usually just unscrew the old bulb and screw in a new one. At the City of San Diego, we wish it was that easy to do when a streetlight goes out. Should it take us an average response time of more than 300 days to fix a streetlight outage? Absolutely not. Are we committed to changing that? Without a doubt. Learn more about what City leaders, electricians, and data analysts are doing to decrease that response time and reduce the backlog of nonfunctional streetlights in communities across San Diego: https://www.sandiego.gov/get-it-done/when-the-lights-go-down-in-the-city

  

• GENERAL

  To report or not to report? That is the road repair question!

  You've got road repair questions and, thanks to a 2023 pavement condition study, we have answers! The City of San Diego maintains more than 3,000 miles of roadways - which is certainly no easy task. Using accurate, reliable data helps our Transportation teams maintain, prioritize, and communicate their important work. The Pavement Condition Index (PCI) is the industry standard for assessing street pavement conditions. It is an objective, repeatable evaluation of the structural integrity and operational condition of street pavements. The PCI scoring scale ranges from 0 (worst) to 100 (best). The City performed street condition assessments in 2011, 2016, and 2023. San Diego's overall network PCI has fallen eight points from a score of 71 in 2016 to a score of 63 in 2023. This score puts the City in the "Fair" category of the scale, which isn’t awful, but we know there’s room for improvement. Road repair is a broad category that includes cracks, ruts, large depressions, and surface roughness. These street repairs are scheduled by the City using objective insights like the PCI. To see the PCI score for roadways in your neighborhood - and view updated paving timeline estimations and funding statuses - visit https://streets.sandiego.gov. If paving on your street isn't set to begin right away, don't worry...there are still options to patch independent potholes on the road. A pothole is a small bowl-shaped depression in the pavement surface; it is repaired by filling the hole with asphalt, then smoothing and compressing it. Potholes can be reported and addressed individually via Get it Done at https://sandiego.gov/get-it-done and on the app. From pothole repair to slurry seal and reconstruction, each road repair requires its own unique materials, equipment, funding, and personnel skilled in that type of repair. Shout out to all our Transportation Department team members who make it happen!

  

• GENERAL

  A Beautiful Summer Day in The Neighborhood

  Say goodbye to May Gray and June Gloom, because it is officially summer in San Diego! With more residents out and about, and more visitors in town than last summer, we expect to see an increase in Get It Done reports in the coming months. Click below to learn some helpful tips for any reports you may submit this summer. Learn more: https://www.sandiego.gov/get-it-done/beautiful-summer-day-neighborhood

  

• GENERAL

  Phased Rollout of New Trash Bins is Now Underway

  Over the next several months, the City of San Diego will be delivering new gray trash bins to households eligible for City-provided trash service. For most customers, the delivery will occur on their regular trash day schedule, and crews will remove the old black trash bins within the same day. With more than 225,000 households eligible for City-provided trash service, the delivery process is expected to continue over the course of several months, with some properties receiving their new bins in the new year. Gray trash bins will be delivered first, and then the City will deliver new, light blue recycling bins and remove the old ones. The phased rollout, which started in October, ensures that every customer will have the opportunity to receive a new bin, and the City will provide additional opportunity for old bins to be collected if a customer misses their scheduled day. The City’s Environmental Services Department (ESD) is notifying customers about their bin delivery date and other instructions through mailers being sent to property owner addresses. Anyone who is eligible for City trash service can also look online at sandiego.gov/trash to see their scheduled date. Those who opted in for notifications when they set up their account in the Residential Waste Collection Services Portal will also receive text and/or email alerts. “We’re excited for customers to experience the benefit of these new containers – newer bins will be less prone to breakage, feature helpful recycling labels to make sorting easier, and come in updated colors to help drivers quickly identify which containers to service,” said Jeremy Bauer, Assistant Director for Environmental Services. “We want residents to rest assured that old containers will be recycled, with the material made available to create new bins. Each new container also includes a scannable tag to help the City track performance and continually improve service, a key part of our commitment to serving customers better every day.” Delivery of new trash and recycling bins is expected to continue through late summer 2026. After customers have received their new bins, the City will collect only from the new bins. Until then, the City will continue servicing old containers to avoid disruption in customer service. Old black trash bins and dark blue recycling bins will be picked up by the City and recycled into new materials. Green organic waste bins, which were provided to more than 200,000 City households in 2023, will not be provided at this time unless a customer doesn’t already have one or they request an additional green bin. While the City’s deadline for customers to select bin sizes and quantities has passed, property owners are still encouraged to set up an account in the City’s Residential Waste Collection Services Portal at wasteportal.sandiego.gov. Setting up an account now will allow customers to more easily make changes to their service level once they have received their new trash bin. Creating an account also unlocks benefits, including receiving updates from the City about services and recycling events, such as Christmas tree recycling and secure paper shredding. Anyone who did not create an account will automatically receive the 95-gallon trash and the 95-gallon recycling bins. However, customers will have another opportunity this year to change their bin size and quantity via the Portal within 30 days of receiving the new trash bin. Going forward, customers may change their service level once per year. City staff are available to assist anyone who needs help setting up an account or with questions about the bin delivery process. Contact ESD at trash@sandiego.gov or 858-694-7000.

  

• GENERAL

  Creating an Accessible & Reliable Digital Customer Experience

  Government customer service has often lagged behind that of the private sector (for more reasons that we can list on a 200-word post...). In the modern era of same-day deliveries and instant gratification, municipalities are feeling more and more pressure to revolutionize archaic processes of decades past. Fortunately, the City of San Diego is up for the challenge to enhance our customer and employee experience. Historically, the City has had fragmented technology and processes that created inconsistent experiences. By taking a human-centered approach as we implement new technology, the City of San Diego can make our customers’ and employees’ lives easier. Whether San Diegans reach out through digital self-service channels or speak to City employees in person, their experience should accessible, reliable, and gratifying. Learn more about how our Performance & Analytics Department is developing the City's first-ever Digital Customer Experience (DCX) Strategy. Learn more at the Digital Customer Experience site: https://www.sandiego.gov/digitalcx Help us out by taking this survey: https://communityfeedback.opengov.com/portals/sandiegoca/Issue_12945

  

• GENERAL

  The Get It Done Audit and Our Commitment to Continued Improvements

  Last month, Performance & Analytics’ director, Kirby Brady, spoke at the City Council Audit Committee regarding the Get It Done audit. Her comments largely reflected a commitment to continue improving Get it Done, in addition to highlighting the need to address customer experience more holistically across the City’s operations departments. The audit, completed by the Office of the City Auditor, proposed several recommendations to help improve residents’ access to City services. We thank the Office of the City Auditor for their work, findings, and recommendations, and we are excited to make these improvements in the year to come. Link to Get It Done audit: https://bit.ly/GIDAudit Learn more: https://bit.ly/GIDNov22

  

• GENERAL

  Get It Done is Great – But Not for Emergencies!

  Get It Done is a lot of things – an innovative app, an easy way to connect with the City of San Diego, and a convenient tool for employees. But it is not a place to report emergencies. For emergencies, please always dial 9-1-1. Unlike our Get It Done crew, the 9-1-1 dispatch team works around the clock – 24 hours a day, seven days a week – to serve our community. If there is any doubt as to whether the situation is an emergency, it is always better to be on the safe side and call 9-1-1. If you’d like to report a non-emergency issue for which immediate action is not required, the City offers a few different ways for you to do it. Learn more: https://www.sandiego.gov/get-it-done/get-it-done-is-great-but-not-for-emergencies