News

• GENERAL

  Talking Trash: What To Do About Missed Collections

  For more than 100 years, the City of San Diego has provided refuse and recycling collection services to the public. In 2020, with the onset of a global pandemic that compelled community members to stay home, the City saw an 11% increase in tons of trash and recycling collected when compared to the same period in 2019. The high volume of waste, coupled with the impacts of COVID-19 on City employees, led to an increase in missed collections. With more than 105,000 collections scheduled every day, our drivers face a daunting task each morning when they begin their routes. Our team does their absolute best to make every collection on time. If your collection is missed, check out the Environmental Services Department’s collection status webpage to see if your collection is delayed. If your address has been identified as being delayed, we will return the following day to provide your service. If your address was not identified as being delayed, please use Get It Done to submit a report under the “Missed Collection” category, and our team will do their absolute best to collect. Learn some helpful hints to ensure your container gets collected as scheduled: https://www.sandiego.gov/get-it-done/talking-trash-what-do-about-missed-collections

  

• GENERAL

  Did We Actually Get It Done?

  We often are asked what it means when a report is listed as “closed” on Get It Done. It can mean a couple different things: that our City team has resolved the issue or that we have passed it along to the responsible party. If our City employees handled it, how can you be sure? Drum roll please… before and after photos! Read more: https://www.sandiego.gov/get-it-done/did-we-actually-get-it-done

  

• GENERAL

  A Beautiful Summer Day in The Neighborhood

  Say goodbye to May Gray and June Gloom, because it is officially summer in San Diego! With more residents out and about, and more visitors in town than last summer, we expect to see an increase in Get It Done reports in the coming months. Click below to learn some helpful tips for any reports you may submit this summer. Learn more: https://www.sandiego.gov/get-it-done/beautiful-summer-day-neighborhood

  

• GENERAL

  Get It Done is Great – But Not for Emergencies!

  Get It Done is a lot of things – an innovative app, an easy way to connect with the City of San Diego, and a convenient tool for employees. But it is not a place to report emergencies. For emergencies, please always dial 9-1-1. Unlike our Get It Done crew, the 9-1-1 dispatch team works around the clock – 24 hours a day, seven days a week – to serve our community. If there is any doubt as to whether the situation is an emergency, it is always better to be on the safe side and call 9-1-1. If you’d like to report a non-emergency issue for which immediate action is not required, the City offers a few different ways for you to do it. Learn more: https://www.sandiego.gov/get-it-done/get-it-done-is-great-but-not-for-emergencies

  

• GENERAL

  A message from Mayor Todd Gloria

  The Get It Done mobile app is a great way to report non-emergency issues to the City of San Diego. By doing so, you’re helping us keep our communities clean and safe, and ensuring a better San Diego for all of us. To create a new report, just click on the yellow “New Report” button or open the menu in the top left corner of the home screen. Thank you for supporting our communities and moving San Diego forward.