Get It Done

Help keep our city beautiful.

San Diego
  • GENERAL

    New Version of the Get It Done Mobile App

    The City of San Diego is pleased to introduce a new version of the Get It Done mobile app – designed to make it easier than ever for residents to report non-emergency issues and stay connected with City services. This updated version features an improved user interface that simplifies how you submit and track requests. A new single-screen report page allows you to quickly enter all necessary information in one place, helping you complete reports faster and more efficiently. The map view has also been enhanced with pin clustering, creating a cleaner and more user-friendly experience when viewing reports across the City. In addition, new filtering options make it easier to find and track the issues that matter most to you. The app is now natively built on both iOS and Android platforms, improving performance and reliability. It also supports dark mode and includes enhanced accessibility features, including improved compatibility with screen readers to better serve all users. The new version of the Get It Done mobile app will be available for download in the Apple App Store and Google Play at the end of April 2026. Once you update, your existing reports and account information will automatically transfer over to the new version. Get It Done is the City’s official platform for reporting non-emergency issues like potholes, graffiti, and more, to keep San Diego neighborhoods safe, clean, and connected.

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  • GENERAL

    Mayor Gloria Launches Resident Budget Survey as San Diego Prepares for Tough Fiscal Decisions

    As the City of San Diego begins to develop the annual budget for the next fiscal year, Mayor Todd Gloria is asking San Diegans to provide feedback that will help determine which programs and services are prioritized and which are reduced. Today the City launched a digital Resident Budget Survey (https://sandiego.gov/BudgetSurvey) to gather input from San Diegans that the Gloria Administration will use to make tough budget decisions for fiscal year 2027 (FY27), which begins on July 1. “We have already closed hundreds of millions of dollars of a longstanding structural deficit, but we are not done. The next budget will require even tougher choices, and I want to be clear with residents: we will not be able to do everything we might like to do,” said Mayor Todd Gloria. “Because of that, we need to hear clearly from the people who live here. I’m asking San Diegans to take a few minutes to tell us what matters most to them, and what they’re willing to forgo, as we build next year’s budget.” Residents who live within San Diego city limits are invited to take the five-minute survey at https://sandiego.gov/BudgetSurvey. Residents are also welcome to access public computers at any San Diego Public Library location (https://www.sandiego.gov/public-library/locations). Signs will be posted in City libraries and recreation centers with a QR code linking to the online survey. Facing a projected deficit of approximately $120 million for fiscal year 2027, the City is looking to draft a budget that takes resident priorities into account while also closing the deficit that is driven by slowing revenue growth, rising labor and operational costs, and ongoing service demands for a growing city. Balancing the City’s budget each year is required by law. The survey’s launch this week comes well ahead of the City Charter deadline of April 15 to release a draft budget for the next fiscal year, allowing ample time for resident feedback to be considered during budget discussions. In addition asking what residents’ top priorities are, the survey also allows respondents to express their priorities and if the City should generate more revenue to protect services. The Resident Budget Survey, in English and Spanish, will be available until the beginning of May 2026. In addition to this survey, there are many ways San Diegans can get involved in the budget development process (https://www.sandiego.gov/cityclerk/participate). Residents are encouraged to attend City Council budget meetings and to provide public comment, either by attending in person at the City Administration Building in Downtown San Diego or via Zoom. The next City Council session to discuss the budget will be Tuesday, March 10, at 6 p.m. To learn more about San Diego’s budget development process, check out the FY27 timeline on Inside San Diego at https://www.insidesandiego.org/san-diegos-key-budget-dates-what-know-about-fiscal-year-2027-budget.

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  • GENERAL

    Phased Rollout of New Trash Bins is Now Underway

    Over the next several months, the City of San Diego will be delivering new gray trash bins to households eligible for City-provided trash service. For most customers, the delivery will occur on their regular trash day schedule, and crews will remove the old black trash bins within the same day. With more than 225,000 households eligible for City-provided trash service, the delivery process is expected to continue over the course of several months, with some properties receiving their new bins in the new year. Gray trash bins will be delivered first, and then the City will deliver new, light blue recycling bins and remove the old ones. The phased rollout, which started in October, ensures that every customer will have the opportunity to receive a new bin, and the City will provide additional opportunity for old bins to be collected if a customer misses their scheduled day. The City’s Environmental Services Department (ESD) is notifying customers about their bin delivery date and other instructions through mailers being sent to property owner addresses. Anyone who is eligible for City trash service can also look online at sandiego.gov/trash to see their scheduled date. Those who opted in for notifications when they set up their account in the Residential Waste Collection Services Portal will also receive text and/or email alerts. “We’re excited for customers to experience the benefit of these new containers – newer bins will be less prone to breakage, feature helpful recycling labels to make sorting easier, and come in updated colors to help drivers quickly identify which containers to service,” said Jeremy Bauer, Assistant Director for Environmental Services. “We want residents to rest assured that old containers will be recycled, with the material made available to create new bins. Each new container also includes a scannable tag to help the City track performance and continually improve service, a key part of our commitment to serving customers better every day.” Delivery of new trash and recycling bins is expected to continue through late summer 2026. After customers have received their new bins, the City will collect only from the new bins. Until then, the City will continue servicing old containers to avoid disruption in customer service. Old black trash bins and dark blue recycling bins will be picked up by the City and recycled into new materials. Green organic waste bins, which were provided to more than 200,000 City households in 2023, will not be provided at this time unless a customer doesn’t already have one or they request an additional green bin. While the City’s deadline for customers to select bin sizes and quantities has passed, property owners are still encouraged to set up an account in the City’s Residential Waste Collection Services Portal at wasteportal.sandiego.gov. Setting up an account now will allow customers to more easily make changes to their service level once they have received their new trash bin. Creating an account also unlocks benefits, including receiving updates from the City about services and recycling events, such as Christmas tree recycling and secure paper shredding. Anyone who did not create an account will automatically receive the 95-gallon trash and the 95-gallon recycling bins. However, customers will have another opportunity this year to change their bin size and quantity via the Portal within 30 days of receiving the new trash bin. Going forward, customers may change their service level once per year. City staff are available to assist anyone who needs help setting up an account or with questions about the bin delivery process. Contact ESD at trash@sandiego.gov or 858-694-7000.

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Recent Reports

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