News

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  Expect delays with your report

  Hey there! Thanks for using Get It Done. We want to be upfront and let you know that, right now, many services are taking longer than we'd like. Why? We receive more than 1,000 reports a day. The large volume of reports and complexity of repairs require a high level of resources. With resource constraints, safety and severity of an issue will drive our prioritization for resolving reports. What can I expect? We'll share an expected resolution time when you report an issue. To see more response times, visit www.sandiego.gov/GIDresponsetime We appreciate your help reporting. Your reports are important and let us know where issues exist. This demand will help inform future resource and budget needs.

  

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  Inside San Diego

  Stay Informed, Stay Connected: Subscribe to Inside San Diego for the Latest City News and Updates Delivered Right to You! The City of San Diego is excited to announce the launch of "Inside San Diego," your go-to source for the latest news and updates from our community. Stay informed about city initiatives, local events, and important announcements directly from the City itself. Whether you're a resident, business owner, or visitor, "Inside San Diego" provides valuable insights to keep you connected and engaged. Visit https://www.sandiego.gov/insidesd to join today and start receiving the latest from the City!

  

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  To report or not to report? That is the road repair question!

  You've got road repair questions and, thanks to a 2023 pavement condition study, we have answers! The City of San Diego maintains more than 3,000 miles of roadways - which is certainly no easy task. Using accurate, reliable data helps our Transportation teams maintain, prioritize, and communicate their important work. The Pavement Condition Index (PCI) is the industry standard for assessing street pavement conditions. It is an objective, repeatable evaluation of the structural integrity and operational condition of street pavements. The PCI scoring scale ranges from 0 (worst) to 100 (best). The City performed street condition assessments in 2011, 2016, and 2023. San Diego's overall network PCI has fallen eight points from a score of 71 in 2016 to a score of 63 in 2023. This score puts the City in the "Fair" category of the scale, which isn’t awful, but we know there’s room for improvement. Road repair is a broad category that includes cracks, ruts, large depressions, and surface roughness. These street repairs are scheduled by the City using objective insights like the PCI. To see the PCI score for roadways in your neighborhood - and view updated paving timeline estimations and funding statuses - visit https://streets.sandiego.gov. If paving on your street isn't set to begin right away, don't worry...there are still options to patch independent potholes on the road. A pothole is a small bowl-shaped depression in the pavement surface; it is repaired by filling the hole with asphalt, then smoothing and compressing it. Potholes can be reported and addressed individually via Get it Done at https://sandiego.gov/get-it-done and on the app. From pothole repair to slurry seal and reconstruction, each road repair requires its own unique materials, equipment, funding, and personnel skilled in that type of repair. Shout out to all our Transportation Department team members who make it happen!

  

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  Beware of Water Scammers: Don’t Go With the Flow

  Officials at the City of San Diego are receiving calls from concerned community members about people claiming to be from the “water department” and trying to “check tap water quality” inside homes. City employees from the Public Utilities Department will NOT enter your home for any reason - to test water, inspect anything, or make repairs. Public Utilities team members NEVER have reason to ask for entry into your home unless you’ve scheduled a water-use survey. We do not sell or endorse commercial products and we do not collect water service payments in person. If someone is trying to enter your home, please report the incident by calling 9-1-1. To learn more about your water quality, please visit our website: www.sandiego.gov/public-utilities/water-quality

  

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  Festive Foliage

  For 50 years, the City of San Diego has been collecting and recycling the festive foliage that decorates our homes each holiday season. As you and yours deck the halls with boughs of holly, be sure to make a plan to recycle your wreaths, trees and greenery after the holidays. During daylight hours between Dec. 26 and Jan.23, residents can drop off their holiday greenery at one of 16 locations throughout San Diego. Both green and snow-flocked foliage are accepted…but artificial greenery, ornaments, tinsel, lights, stands, hangers, bags and other decorations are not. Please remove all décor before dropping anything off at the City's Christmas Tree Recycling Program locations. Alternatively, city residents can dispose of their tree in their green bin - making sure to cut it in pieces so that it fits and the lid is completely closed. We hope the spirit of the season stays with you long enough to recycle your tree, and to encourage your neighbors to do the same. Our Environmental Services team works hard throughout the year to keep our communities clean and safe. Please help make their jobs a little bit easier by properly disposing of your holiday decorations. Thank you, and happy holidays!

  

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  City Now Accepting Mattresses and Box Springs for Recycling

  As an official Mattress Recycling Council (MRC) Bye Bye Mattress program participant, the Environmental Services Department now accepts unwanted mattresses and box springs at its Mattress Collection Site. Instead of ending up in the landfill, these bulky items are recycled into other useful products such as carpet padding, insulation and mulch. This recycling program also combats illegal dumping and helps the City reach its Zero Waste Plan goals. The City’s Mattress Collection Site is located on the east side of the Miramar Landfill entrance at 5161 Convoy St., 92111, next to the Household Hazardous Waste Transfer Facility. Mattresses and box springs – not wet, heavily soiled or infested with bedbugs - are accepted Monday through Friday from 7 a.m. to 4 p.m. Limit is 10 units per trip. The site is closed on Saturdays and Sundays. The MRC’s Bye Bye Mattress program recycles more than one million mattresses each year in California. To learn more about recycling in San Diego, visit RecyclingWorks.com.

  

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  Sign Up to Stay Connected to your City!

  Click the link to start receiving weekly updates from Mayor Todd Gloria and stay better connected with the City of San Diego: https://lp.constantcontactpages.com/su/lE6PhaH

  

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  Creating an Accessible & Reliable Digital Customer Experience

  Government customer service has often lagged behind that of the private sector (for more reasons that we can list on a 200-word post...). In the modern era of same-day deliveries and instant gratification, municipalities are feeling more and more pressure to revolutionize archaic processes of decades past. Fortunately, the City of San Diego is up for the challenge to enhance our customer and employee experience. Historically, the City has had fragmented technology and processes that created inconsistent experiences. By taking a human-centered approach as we implement new technology, the City of San Diego can make our customers’ and employees’ lives easier. Whether San Diegans reach out through digital self-service channels or speak to City employees in person, their experience should accessible, reliable, and gratifying. Learn more about how our Performance & Analytics Department is developing the City's first-ever Digital Customer Experience (DCX) Strategy. Learn more at the Digital Customer Experience site: https://www.sandiego.gov/digitalcx Help us out by taking this survey: https://communityfeedback.opengov.com/portals/sandiegoca/Issue_12945

  

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  Quick & Easy Passport Appointments Available at City Hall

  Calling all jetsetters, travelers, and folks interested in passports! Last week, City Hall made it easier than ever for individuals, couples, and families to make an appointment to get or renew a passport. The Office of the City Clerk has increased 20-minute appointments from 12 to 40 per day. Appointments can be made up to two weeks in advance. Check availability and make an appointment through Get It Done today! The City of San Diego is the only place in the county where walk-in passport services are available to members of the public - be sure to head to City Hall on Wednesdays between 9 a.m. and 10 a.m. if you'd prefer to walk in. You can also call 619-533-4000 or visit the Passport Services website for more info or to make an appointment Monday through Friday, 8:30 a.m. to 3 p.m. Make an appointment on Get It Done: https://getitdone.sandiego.gov/SD_passportPage Visit the Passport Services Website: https://www.sandiego.gov/passports

  

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  With Road Conditions, When it Rains it Pours

  So far this year, due in large part to a barrage of unprecedented winter storms, San Diego has received more precipitation than Seattle. This, in combination with the cold weather, has greatly impacted our road conditions and the City’s ability to patch potholes and perform other road maintenance work. With dry season on the horizon, the City looks forward to deploying our crews that are on storm patrol back to pothole patching work. When using Get It Done to report potholes, please focus on reporting individual potholes instead of requests for entire streets to be resurfaced...even if you’d like the whole street repaired. The City plans street resurfacing by taking a comprehensive look at every single street in San Diego to determine its condition. A full condition assessment is currently underway and scheduled for completion in late Summer/early Fall. The City uses this pavement condition assessment, in conjunction with other factors (like traffic volume, road type, maintenance history, other construction projects, funding, etc...), to determine which streets to prioritize next for a full repair. See completed and planned street resurfacing projects: streets.sandiego.gov Learn more about street resurfacing and pothole repair: www.sandiego.gov/pothole Full article at: https://www.sandiego.gov/get-it-done/road-conditions

  

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  Now Hiring – We are Looking for Employees Just Like You

  Have you considered a career opportunity with the City of San Diego? We are looking for employees just like you! The City of San Diego is hiring for positions from entry level to highly experienced. Find opportunities to advance and grow your career with excellent benefits and the chance to increase your income and earning potential. Live and work in the City that you love! View a full list of openings and apply online: www.sandiego.gov/CityJobs

  

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  The Get It Done Audit and Our Commitment to Continued Improvements

  Last month, Performance & Analytics’ director, Kirby Brady, spoke at the City Council Audit Committee regarding the Get It Done audit. Her comments largely reflected a commitment to continue improving Get it Done, in addition to highlighting the need to address customer experience more holistically across the City’s operations departments. The audit, completed by the Office of the City Auditor, proposed several recommendations to help improve residents’ access to City services. We thank the Office of the City Auditor for their work, findings, and recommendations, and we are excited to make these improvements in the year to come. Link to Get It Done audit: https://bit.ly/GIDAudit Learn more: https://bit.ly/GIDNov22

  

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  Protecting San Diego’s Environment: No Time to Waste

  On August 10, after a unanimous vote by the City Council, Mayor Gloria signed the City of San Diego’s Climate Action Plan (CAP) update into law. This new CAP will guide many aspects of City policy and operations toward meeting an ambitious goal of net-zero greenhouse gas (GHG) emissions by 2035. Achieving net-zero emissions will help us build a better future by improving the air we breathe, the communities we live in, and our overall quality of life. Link to Climate Action Plan (CAP): https://www.sandiego.gov/sustainability/climate-action-plan Learn how you can help reach the goals here: https://www.sandiego.gov/get-it-done/protecting-san-diegos-environment

  

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  City Launches New Website to Share Information on Homelessness Programs & Services

  In 2021, Mayor Gloria created a new City department to prioritize efforts to address homelessness in San Diego. This month, the Homelessness Strategies and Solutions Department launched a new website to share information on those efforts and to offer resources to people experiencing homelessness in our communities. For the first time ever, the City of San Diego has one place for information on programs and services. Homeless Strategies & Solutions website: https://www.sandiego.gov/homelessness-strategies-and-solutions Learn More: https://www.sandiego.gov/get-it-done/city-launches-new-website

  

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  When the Lights Go Down in the City

  When a light goes out in your home, you usually just unscrew the old bulb and screw in a new one. At the City of San Diego, we wish it was that easy to do when a streetlight goes out. Should it take us an average response time of more than 300 days to fix a streetlight outage? Absolutely not. Are we committed to changing that? Without a doubt. Learn more about what City leaders, electricians, and data analysts are doing to decrease that response time and reduce the backlog of nonfunctional streetlights in communities across San Diego: https://www.sandiego.gov/get-it-done/when-the-lights-go-down-in-the-city

  

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  When Will Your Get It Done Report be Resolved?

  As the team of City employees who manages Get It Done, we hear a lot of…feedback. And, no matter how candid or colorful the language, we sincerely appreciate it. Get It Done was launched in 2016 – 166 years after San Diego was incorporated and our local government was created. While the relatively new, popular reporting tool has many satisfied customers, we realize there’s always room for improvement. Our focus is on making it easy to connect with the City, and we are always looking for opportunities to improve service delivery to our communities. Read the full article: https://www.sandiego.gov/get-it-done/when-will-your-get-it-done-report-be-resolved

  

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  A New Strategic Plan for the City of San Diego

  This month, the City of San Diego launched an updated Strategic Plan. What makes this plan unique is a focus on people and progress. This Strategic Plan outlines the intended change in the lives of individuals, families, organizations, and communities in San Diego, and it is designed to track metrics related to these expected outcomes. We hope this plan, which will grow and evolve over time, helps City leaders and employees create opportunities in every neighborhood and offer excellent service for every San Diegan. We also hope it helps make San Diego not just a fine city, but a great one…for all of us. Visit the Strategic Plan website to learn more: https://performance.sandiego.gov/

  

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  Only Rain Down the Storm Drains

  San Diego is notorious for its year-round 72 degree, mostly sunny forecasts. We do experience this thing called “weather” every once in a while, though. As the winter season quickly approaches, please remember that only rain goes down the drain! If you see anything other than rainwater from a storm in the curb, gutter, alley, or street, please help us protect San Diego’s water quality by reporting the issue on Get It Done. Learn more ways to help: https://www.sandiego.gov/get-it-done/only-rain-down-storm-drains

  

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  Talking Trash: What To Do About Missed Collections

  For more than 100 years, the City of San Diego has provided refuse and recycling collection services to the public. In 2020, with the onset of a global pandemic that compelled community members to stay home, the City saw an 11% increase in tons of trash and recycling collected when compared to the same period in 2019. The high volume of waste, coupled with the impacts of COVID-19 on City employees, led to an increase in missed collections. With more than 105,000 collections scheduled every day, our drivers face a daunting task each morning when they begin their routes. Our team does their absolute best to make every collection on time. If your collection is missed, check out the Environmental Services Department’s collection status webpage to see if your collection is delayed. If your address has been identified as being delayed, we will return the following day to provide your service. If your address was not identified as being delayed, please use Get It Done to submit a report under the “Missed Collection” category, and our team will do their absolute best to collect. Learn some helpful hints to ensure your container gets collected as scheduled: https://www.sandiego.gov/get-it-done/talking-trash-what-do-about-missed-collections

  

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  Did We Actually Get It Done?

  We often are asked what it means when a report is listed as “closed” on Get It Done. It can mean a couple different things: that our City team has resolved the issue or that we have passed it along to the responsible party. If our City employees handled it, how can you be sure? Drum roll please… before and after photos! Read more: https://www.sandiego.gov/get-it-done/did-we-actually-get-it-done