News

• GENERAL

  New Version of the Get It Done Mobile App

  The City of San Diego is pleased to introduce a new version of the Get It Done mobile app – designed to make it easier than ever for residents to report non-emergency issues and stay connected with City services. This updated version features an improved user interface that simplifies how you submit and track requests. A new single-screen report page allows you to quickly enter all necessary information in one place, helping you complete reports faster and more efficiently. The map view has also been enhanced with pin clustering, creating a cleaner and more user-friendly experience when viewing reports across the City. In addition, new filtering options make it easier to find and track the issues that matter most to you. The app is now natively built on both iOS and Android platforms, improving performance and reliability. It also supports dark mode and includes enhanced accessibility features, including improved compatibility with screen readers to better serve all. The new version of the Get It Done mobile app will be rolling out to the Apple App Store and Google Play between June and July 2026. Once you update, your existing reports and account information will automatically transfer over to the new version. Get It Done is the City’s official platform for reporting non-emergency issues like potholes, graffiti, and more, to keep San Diego neighborhoods safe, clean, and connected.

  

• GENERAL

  When Will Your Get It Done Report be Resolved?

  As the team of City employees who manages Get It Done, we hear a lot of…feedback. And, no matter how candid or colorful the language, we sincerely appreciate it. Get It Done was launched in 2016 – 166 years after San Diego was incorporated and our local government was created. While the relatively new, popular reporting tool has many satisfied customers, we realize there’s always room for improvement. Our focus is on making it easy to connect with the City, and we are always looking for opportunities to improve service delivery to our communities. Read the full article: https://www.sandiego.gov/get-it-done/when-will-your-get-it-done-report-be-resolved

  

• GENERAL

  So Long Summer; Hello Heat

  Summer breaks may be coming to an end, but wildfire season is still in full effect. Be sure you and your loved ones are prepared for the rising temperatures and fire risks around our community. Both the City and County offer resources to help San Diegans keep their homes safe and beat the heat. San Diego is projected to experience wildfire risks of equal or greater severity than in recent decades. Wildfire preparedness is key to protecting yourself, your property, and your community from the damages of fire. Check out the resources below so you can be ready and stay fire safe! • Visit alertsandiego.org for San Diego County regional emergency preparedness information. • Download Watch Duty (https://www.watchduty.org/) as a resource for real-time wildfire maps and alerts. • Visit https://www.sandiego.gov/climate-resilient-sd/wildfire to find out what the City is doing – and what you can do – to make San Diego a more climate resilient community. • Check out https://webapps.sandiego.gov/sdfiredispatch/ if you are curious what those sirens are for or where that Fire Truck or Ambulance is heading? • Download Waze (http://www.waze.com/) – a City of San Diego partner – to see and communicate road closures in your community. Cool Zone sites are available throughout San Diego County from June through October. The Cool Zones offer free air-conditioned spaces for people to stay cool and save energy. Anyone who needs to cool off can go to any of the sites. Check out the Cool Zone locations in your neighborhood (https://www.sandiegocounty.gov/hhsa/programs/ais/cool_zones.html and https://www.sandiego.gov/cool-zones), and stay safe this season! As a reminder, Get It Done is not for emergencies. For all emergencies, please dial 9-1-1.

  

• GENERAL

  A message from Mayor Todd Gloria

  The Get It Done mobile app is a great way to report non-emergency issues to the City of San Diego. By doing so, you’re helping us keep our communities clean and safe, and ensuring a better San Diego for all of us. To create a new report, just click on the yellow “New Report” button or open the menu in the top left corner of the home screen. Thank you for supporting our communities and moving San Diego forward.

  

• GENERAL

  Expect delays with your report

  Hey there! Thanks for using Get It Done. We want to be upfront and let you know that, right now, many services are taking longer than we'd like. Why? We receive more than 1,000 reports a day. The large volume of reports and complexity of repairs require a high level of resources. With resource constraints, safety and severity of an issue will drive our prioritization for resolving reports. What can I expect? We'll share an expected resolution time when you report an issue. To see more response times, visit www.sandiego.gov/GIDresponsetime We appreciate your help reporting. Your reports are important and let us know where issues exist. This demand will help inform future resource and budget needs.

  

• GENERAL

  Sign Up to Stay Connected to your City!

  Click the link to start receiving weekly updates from Mayor Todd Gloria and stay better connected with the City of San Diego: https://lp.constantcontactpages.com/su/lE6PhaH

  

• GENERAL

  Only Rain Down the Storm Drains

  San Diego is notorious for its year-round 72 degree, mostly sunny forecasts. We do experience this thing called “weather” every once in a while, though. As the winter season quickly approaches, please remember that only rain goes down the drain! If you see anything other than rainwater from a storm in the curb, gutter, alley, or street, please help us protect San Diego’s water quality by reporting the issue on Get It Done. Learn more ways to help: https://www.sandiego.gov/get-it-done/only-rain-down-storm-drains

  

• GENERAL

  Mayor Gloria Launches Resident Budget Survey as San Diego Prepares for Tough Fiscal Decisions

  As the City of San Diego begins to develop the annual budget for the next fiscal year, Mayor Todd Gloria is asking San Diegans to provide feedback that will help determine which programs and services are prioritized and which are reduced. Today the City launched a digital Resident Budget Survey (https://sandiego.gov/BudgetSurvey) to gather input from San Diegans that the Gloria Administration will use to make tough budget decisions for fiscal year 2027 (FY27), which begins on July 1. “We have already closed hundreds of millions of dollars of a longstanding structural deficit, but we are not done. The next budget will require even tougher choices, and I want to be clear with residents: we will not be able to do everything we might like to do,” said Mayor Todd Gloria. “Because of that, we need to hear clearly from the people who live here. I’m asking San Diegans to take a few minutes to tell us what matters most to them, and what they’re willing to forgo, as we build next year’s budget.” Residents who live within San Diego city limits are invited to take the five-minute survey at https://sandiego.gov/BudgetSurvey. Residents are also welcome to access public computers at any San Diego Public Library location (https://www.sandiego.gov/public-library/locations). Signs will be posted in City libraries and recreation centers with a QR code linking to the online survey. Facing a projected deficit of approximately $120 million for fiscal year 2027, the City is looking to draft a budget that takes resident priorities into account while also closing the deficit that is driven by slowing revenue growth, rising labor and operational costs, and ongoing service demands for a growing city. Balancing the City’s budget each year is required by law. The survey’s launch this week comes well ahead of the City Charter deadline of April 15 to release a draft budget for the next fiscal year, allowing ample time for resident feedback to be considered during budget discussions. In addition asking what residents’ top priorities are, the survey also allows respondents to express their priorities and if the City should generate more revenue to protect services. The Resident Budget Survey, in English and Spanish, will be available until the beginning of May 2026. In addition to this survey, there are many ways San Diegans can get involved in the budget development process (https://www.sandiego.gov/cityclerk/participate). Residents are encouraged to attend City Council budget meetings and to provide public comment, either by attending in person at the City Administration Building in Downtown San Diego or via Zoom. The next City Council session to discuss the budget will be Tuesday, March 10, at 6 p.m. To learn more about San Diego’s budget development process, check out the FY27 timeline on Inside San Diego at https://www.insidesandiego.org/san-diegos-key-budget-dates-what-know-about-fiscal-year-2027-budget.

  

• GENERAL

  City Launches New Website to Share Information on Homelessness Programs & Services

  In 2021, Mayor Gloria created a new City department to prioritize efforts to address homelessness in San Diego. This month, the Homelessness Strategies and Solutions Department launched a new website to share information on those efforts and to offer resources to people experiencing homelessness in our communities. For the first time ever, the City of San Diego has one place for information on programs and services. Homeless Strategies & Solutions website: https://www.sandiego.gov/homelessness-strategies-and-solutions Learn More: https://www.sandiego.gov/get-it-done/city-launches-new-website

  

• GENERAL

  Festive Foliage

  For 50 years, the City of San Diego has been collecting and recycling the festive foliage that decorates our homes each holiday season. As you and yours deck the halls with boughs of holly, be sure to make a plan to recycle your wreaths, trees and greenery after the holidays. During daylight hours between Dec. 26 and Jan.23, residents can drop off their holiday greenery at one of 16 locations throughout San Diego. Both green and snow-flocked foliage are accepted…but artificial greenery, ornaments, tinsel, lights, stands, hangers, bags and other decorations are not. Please remove all décor before dropping anything off at the City's Christmas Tree Recycling Program locations. Alternatively, city residents can dispose of their tree in their green bin - making sure to cut it in pieces so that it fits and the lid is completely closed. We hope the spirit of the season stays with you long enough to recycle your tree, and to encourage your neighbors to do the same. Our Environmental Services team works hard throughout the year to keep our communities clean and safe. Please help make their jobs a little bit easier by properly disposing of your holiday decorations. Thank you, and happy holidays!

  

• GENERAL

  Talking Trash: What To Do About Missed Collections

  For more than 100 years, the City of San Diego has provided refuse and recycling collection services to the public. In 2020, with the onset of a global pandemic that compelled community members to stay home, the City saw an 11% increase in tons of trash and recycling collected when compared to the same period in 2019. The high volume of waste, coupled with the impacts of COVID-19 on City employees, led to an increase in missed collections. With more than 105,000 collections scheduled every day, our drivers face a daunting task each morning when they begin their routes. Our team does their absolute best to make every collection on time. If your collection is missed, check out the Environmental Services Department’s collection status webpage to see if your collection is delayed. If your address has been identified as being delayed, we will return the following day to provide your service. If your address was not identified as being delayed, please use Get It Done to submit a report under the “Missed Collection” category, and our team will do their absolute best to collect. Learn some helpful hints to ensure your container gets collected as scheduled: https://www.sandiego.gov/get-it-done/talking-trash-what-do-about-missed-collections

  

• GENERAL

  How to Get It Done on the New Mobile App

  Welcome! Whether it’s your first time on the Get It Done mobile app or you’re a seasoned user, we’re thrilled you’re here. We’re proud to launch the newest edition of Get It Done to connect with even more San Diegans and offer improved reporting features. Not sure where to begin? We have you covered – click the link below to find out what’s new and how to use it! Full article: https://www.sandiego.gov/get-it-done/how-to-get-it-done-on-the-new-mobile-app

  

• GENERAL

  City Now Accepting Mattresses and Box Springs for Recycling

  As an official Mattress Recycling Council (MRC) Bye Bye Mattress program participant, the Environmental Services Department now accepts unwanted mattresses and box springs at its Mattress Collection Site. Instead of ending up in the landfill, these bulky items are recycled into other useful products such as carpet padding, insulation and mulch. This recycling program also combats illegal dumping and helps the City reach its Zero Waste Plan goals. The City’s Mattress Collection Site is located on the east side of the Miramar Landfill entrance at 5161 Convoy St., 92111, next to the Household Hazardous Waste Transfer Facility. Mattresses and box springs – not wet, heavily soiled or infested with bedbugs - are accepted Monday through Friday from 7 a.m. to 4 p.m. Limit is 10 units per trip. The site is closed on Saturdays and Sundays. The MRC’s Bye Bye Mattress program recycles more than one million mattresses each year in California. To learn more about recycling in San Diego, visit RecyclingWorks.com.

  

• GENERAL

  Deadline is Approaching for Trash and Recycling Service

  With a key deadline approaching, the City of San Diego is reminding eligible property owners to set up their customer accounts for trash and recycling services. Residents have until Sept. 30 to select their service level by choosing the trash and recycle bins they would like to receive. The City will begin delivering the new bins starting on Oct. 6. Following the implementation of voter-approved Measure B and the adoption of a new Solid Waste Management Fee earlier this year, the Environmental Services Department (ESD) is updating how the City provides trash collection. Property owners who are eligible for City-provided service were sent a notification in the mail with instructions on how to sign up. Residents can also look up their property on the City’s trash service updates webpage at sandiego.gov/trash to see if their residence is eligible and learn about next steps. “We want to thank the tens of thousands of San Diegans who have logged on to the portal so far and selected their bin size and number,” said Jeremy Bauer, Assistant Director for Environmental Services. “Creating an account empowers customers to track their service and fee history, receive text or email updates from the City, and to manage future container needs. Even if you want the default size, it’s important to sign up to unlock those benefits. Establishing yourself as our customer also ensures you get the correct containers for your property right from the start of rollout.”  Creating an account for City trash service is simple: log on to sandiego.gov/trash, follow the steps to create an account and select a service level. Customers will need to enter a code unique to their property; the code can be found on the mailer sent by the City in July. Another mailer containing the unique code is being sent to property owners this week, for anyone who may have misplaced the initial notification. If you can’t find the mailer or code, or you require other assistance, reach out to ESD at trash@sandiego.gov. For help selecting the right size bin, customers can visit sandiego.gov/trash and select Container Size Guide. If no selection is made, the 95-gallon trash and recycling bins will be delivered when the City starts the delivery process in October. Don’t know what size you have now? Check the lid of your current container. New trash bins – which will be gray instead of black – will come first, followed by new, lighter blue recycling bins. Delivery will continue through June 2026. After rollout, the City will collect only from the new bins; the old black trash bins and dark blue recycling bins will be picked up by the City and recycled. Providing new bins for customers is a crucial step as the City establishes a new level of service with eligible households. New bin selection and delivery, along with removal of old containers, ensures the City provides customers with the level of service they have selected and that the City collects only from eligible properties. Approximately 75% of current bins are 20 years old, which is well past the service guarantee, and the new colors will be more identifiable to truck drivers doing trash and recycling pickup. New bins are outfitted with scannable reader tags that will notify drivers as they are picked up, which will help identify missed collections and improve efficiency. The new bins come with clear, updated education information right on the container about what does and doesn’t belong. This includes important safety reminders, including no batteries or electronics, which can cause dangerous fires that put employees and equipment at risk. New green organic waste bins – which were provided to more than 200,000 City households in 2023 – will not be provided at this time unless a customer doesn’t already have one or requests an additional green bin or service change. Costs for City trash service are dependent on the size of the trash bin selected and will be paid as part of the County property tax billing cycle. To learn more about bin pricing and payments, visit sandiego.gov/trash and select Trash Service Fee Calculator. The new Solid Waste Management Fee is the result of Measure B, approved by voters in 2022. Measure B amended sections of the San Diego Municipal Code (https://docs.sandiego.gov/municode/MuniCodeChapter06/Ch06Art06Division01.pdf) to remove a prohibition that prevented the City from charging a fee for City-provided solid waste management services and clarified eligibility requirements(https://www.sandiego.gov/environmental-services/trash-service-updates/transition-to-city). Charging a fee creates a more equitable system in which everyone pays for trash services -- not just those living in apartments and on private streets -- and makes more General Fund resources available to pay for City services that benefit everyone. Households no longer eligible for City service are required to contract with a private hauler. Multilingual mailers sent by the City include step-by-step instructions(https://www.sandiego.gov/sites/default/files/2025-05/transitioning-private-hauler-instruction-guide.pdf) for property owners and a list of approved providers (https://www.sandiego.gov/sites/default/files/2025-05/transitioning-private-hauler-directory.pdf). The City is working closely with the franchise haulers, who have confirmed they have the capacity to serve all transitioning customers. Anyone who needs assistance establishing service with a private hauler can contact wasteservice@sandiego.gov. About the Environmental Services Department: The Environmental Services Department (ESD) ensures that City of San Diego residents have a clean and safe environment. The department pursues waste management strategies that emphasize waste reduction; recycling and composting; and environmentally sound landfill management.

  

• GENERAL

  Inside San Diego

  Stay Informed, Stay Connected: Subscribe to Inside San Diego for the Latest City News and Updates Delivered Right to You! The City of San Diego is excited to announce the launch of "Inside San Diego," your go-to source for the latest news and updates from our community. Stay informed about city initiatives, local events, and important announcements directly from the City itself. Whether you're a resident, business owner, or visitor, "Inside San Diego" provides valuable insights to keep you connected and engaged. Visit https://www.sandiego.gov/insidesd to join today and start receiving the latest from the City!

  

• GENERAL

  Beware of Water Scammers: Don’t Go With the Flow

  Officials at the City of San Diego are receiving calls from concerned community members about people claiming to be from the “water department” and trying to “check tap water quality” inside homes. City employees from the Public Utilities Department will NOT enter your home for any reason - to test water, inspect anything, or make repairs. Public Utilities team members NEVER have reason to ask for entry into your home unless you’ve scheduled a water-use survey. We do not sell or endorse commercial products and we do not collect water service payments in person. If someone is trying to enter your home, please report the incident by calling 9-1-1. To learn more about your water quality, please visit our website: www.sandiego.gov/public-utilities/water-quality

  

• GENERAL

  Did We Actually Get It Done?

  We often are asked what it means when a report is listed as “closed” on Get It Done. It can mean a couple different things: that our City team has resolved the issue or that we have passed it along to the responsible party. If our City employees handled it, how can you be sure? Drum roll please… before and after photos! Read more: https://www.sandiego.gov/get-it-done/did-we-actually-get-it-done

  

• GENERAL

  A New Strategic Plan for the City of San Diego

  This month, the City of San Diego launched an updated Strategic Plan. What makes this plan unique is a focus on people and progress. This Strategic Plan outlines the intended change in the lives of individuals, families, organizations, and communities in San Diego, and it is designed to track metrics related to these expected outcomes. We hope this plan, which will grow and evolve over time, helps City leaders and employees create opportunities in every neighborhood and offer excellent service for every San Diegan. We also hope it helps make San Diego not just a fine city, but a great one…for all of us. Visit the Strategic Plan website to learn more: https://performance.sandiego.gov/

  

• GENERAL

  Protecting San Diego’s Environment: No Time to Waste

  On August 10, after a unanimous vote by the City Council, Mayor Gloria signed the City of San Diego’s Climate Action Plan (CAP) update into law. This new CAP will guide many aspects of City policy and operations toward meeting an ambitious goal of net-zero greenhouse gas (GHG) emissions by 2035. Achieving net-zero emissions will help us build a better future by improving the air we breathe, the communities we live in, and our overall quality of life. Link to Climate Action Plan (CAP): https://www.sandiego.gov/sustainability/climate-action-plan Learn how you can help reach the goals here: https://www.sandiego.gov/get-it-done/protecting-san-diegos-environment

  

• GENERAL

  Quick & Easy Passport Appointments Available at City Hall

  Calling all jetsetters, travelers, and folks interested in passports! Last week, City Hall made it easier than ever for individuals, couples, and families to make an appointment to get or renew a passport. The Office of the City Clerk has increased 20-minute appointments from 12 to 40 per day. Appointments can be made up to two weeks in advance. Check availability and make an appointment through Get It Done today! The City of San Diego is the only place in the county where walk-in passport services are available to members of the public - be sure to head to City Hall on Wednesdays between 9 a.m. and 10 a.m. if you'd prefer to walk in. You can also call 619-533-4000 or visit the Passport Services website for more info or to make an appointment Monday through Friday, 8:30 a.m. to 3 p.m. Make an appointment on Get It Done: https://getitdone.sandiego.gov/SD_passportPage Visit the Passport Services Website: https://www.sandiego.gov/passports