Talking Trash: What To Do About Missed Collections

For more than 100 years, the City of San Diego has provided refuse and recycling collection services to the public. In 2020, with the onset of a global pandemic that compelled community members to stay home, the City saw an 11% increase in tons of trash and recycling collected when compared to the same period in 2019. The high volume of waste, coupled with the impacts of COVID-19 on City employees, led to an increase in missed collections. With more than 105,000 collections scheduled every day, our drivers face a daunting task each morning when they begin their routes. Our team does their absolute best to make every collection on time. If your collection is missed, check out the Environmental Services Department’s collection status webpage to see if your collection is delayed. If your address has been identified as being delayed, we will return the following day to provide your service. If your address was not identified as being delayed, please use Get It Done to submit a report under the “Missed Collection” category, and our team will do their absolute best to collect. Learn some helpful hints to ensure your container gets collected as scheduled: https://www.sandiego.gov/get-it-done/talking-trash-what-do-about-missed-collections