The Get It Done Audit and Our Commitment to Continued Improvements

Last month, Performance & Analytics’ director, Kirby Brady, spoke at the City Council Audit Committee regarding the Get It Done audit. Her comments largely reflected a commitment to continue improving Get it Done, in addition to highlighting the need to address customer experience more holistically across the City’s operations departments. The audit, completed by the Office of the City Auditor, proposed several recommendations to help improve residents’ access to City services. We thank the Office of the City Auditor for their work, findings, and recommendations, and we are excited to make these improvements in the year to come. Link to Get It Done audit: https://bit.ly/GIDAudit Learn more: https://bit.ly/GIDNov22